Souldier | Contact, Customer Service, Wholesale Inquiries
Name:
Email:
Phone:
Reason:
Comment / Question:
Enter Code:
(Case Sensitive)

CUSTOM ORDERING:

Everything we do at Souldier is completely custom. We handmake every order to your specifications. If you have a question about your custom order or would like help ordering, please use the contact form to the left and select "General Inquiry". Since your orders are completely custom made to order from start to finish, usually there is a waiting list of a couple weeks that can increase during busy holiday times. Changes in color options can be difficult to do, so be sure your order is how you want it before placing your custom order. As a environmentally friendly company, we use recycled seatbelt that can vary in color shade in the same color family and other salvaged materials. Once complete, you will receive an e-mail confirmation that your order has been shipped, you can refer to the map below for estimated domestic shipping times after it ships. Cancellations of custom orders in progress or shipped will be assessed a fee as it is handmade just for you.

ATTENTION INTERNATIONAL CUSTOMERS - Due to our waiting list this holiday season, you may want to purchase a Gift Certificate as a gift so you do not have to wait and let that special someone enjoy designing and building their own custom strap on line from our millions of combinations to fit their own personal style.

Warning: Most guitar manufacturers state in their owner manuals not to leave a strap or any material or substance in contact with the guitar when not in use as the right conditions of humidity, temperature and length of contact can affect your guitar's finish (especially vinyl substances) . Although rare in occurrence and usually happening with older guitars and nitrocellulose finishes, it doesn't make a difference what company makes the strap, any of the materials could harm the finish if left in contact with the instrument over a prolonged length of time.
 



SHIPPING & HANDLING:

Souldier ships packages worldwide from our offices on a daily basis. Domestic orders are shipped via FedEx while international orders are shipped via USPS. Please contact us via the contact form if you have any specific shipping needs and we will do our best to accomodate you. Please note that FedEx does not ship to P.O. boxes.
 



EXCHANGE POLICY:

If you are unhappy with your custom order Souldier is happy to offer a product exchange. Since all orders are custom made (and some of those orders request some crazy color combinations) full refunds are considered on a case by case basis and must be authorized. Some items with uncommon custom options and sizing may be subject to a stocking fee on a case by case basis.

All exchanges must be in the original condition that you received them in.
Custom items cannot be exchanged for a lesser priced item.
• If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us.
• Please include your invoice with the exchange.

• All exchanges must be made within 14 days of receiving your order.



DEALERS & DISTRIBUTORS:

If you're interested in carrying Souldier in your store, please fill out our Wholesale Request Application. Only qualified applicants will be approved. All other wholesale inquiries should be directed to your account representative or by selecting "Wholesale" in the contact form above. Thanks for supporting Souldier.
 



Souldier

 

Phone:

Web Custom Orders
(312) 428-5814
(use contact form email for faster response)

Wholesale
 
(Dealers only) (312) 799-9200  This department does not handle web orders.

Monday - Thursday 10am - 4pm CST
Friday 10am - 3pm CST